Frequently asked questions

Cancellation and rebooking policy


Cancellations can only be done online 24 hours in advance. Anything closer to your appontment time you need to call to cancel. You may cancel your appointment online free of charge up to 24 hours before your appointment. Please feel free to e-mail or text before your appointment with any issues. I'm an understanding person. After this 24 hour point, you may be charged a $25 no-show fee, up to my discretion. This applies to all services. Should I not be able to process this late fee at the time, you will be responsible for paying this fee before your next appointment will be approved. Please feel free to e-mail or text me I will do my best about being understanding of your circumstances but please understand that I am a small business and when you cancel unexpectedly that is time that could have been booked by somebody else. I understand that things do happen and plans sometimes change unexpectedly; however, any waiving of the processing fees will be decided on a case by case basis.




Why can't I book same-day appointments online?


Online bookings have to be made at least a day before. The online application will not allow bookings any closer to appointment time. To see about making any last minute appointments, please call me at (423) 320-3586.




How do I prepare for an outcall?


I will need an area of about 10 feet by 6 feet to set up my table. This allows enough room for me to comfortably get around the table to perform your massage. Please make sure the area is free and clear of any dogs or children. I am just plain not good with kids and I don't know how to communicate with them. I'm your massage therapist, not your babysitter so please don't put me in that situation. Also, your dog may be the most calm and sweet member of your family, but they may react violently to me moving around you while you're face down. If you can't or won't lock your dog away where they can't get to me then I will leave and you will be responsible for paying half of the total services booked. NO EXCEPTIONS!!




I've never had a massage before. What should I expect?


Once I arrive I will set up my massage table in an area large enough for both the table and me to get around it. I will try to arrive about 10-15 minutes early so that there's enough time to set up before your scheduled time. Please remember though that different massage services will require different set up times. We will also take care of payment before the massage begins. I will leave the room so I can wash my hands and so you can undress to your level of comfort and get under the sheet. Massage is best received with minimal clothing on and you'll be covered by the sheets at all times. After the massage I will again leave the room to wash my hands and let you get dressed. Once I get my table packed we will talk about any stretches and after-care that I recommend.




Other outcall services


Different types of massage require different tools and setups to perform. Hot stone massage will require an electrical socket and a nearby small to medium sized table I can set the stone warmer on. For cold stone massge I just need a small to medium sized table I can set my bowl of ice water on.





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J.B. Reiki & Massage
East Ridge, TN
(423) 320-3586